Shipping & Returns

Shipping

We understand the anticipation that comes along with making special purchases. That’s why we try to move as quickly as possible. We Ship orders Monday - Friday. Please allow 24-48 hours for processing. (Due to high order volumes on and around release days, processing times could take up to 3-5 days). Orders take approximately 5-7 working days to receive once shipped. WE DO NOT SHIP ON WEEKENDS. If you place an order between Friday - Sunday, your orders will not be shipped till that following Monday-Wednesday.

All our Deliveries are handled by USPS, UPS, & DHL.  Monae Tresses is not responsible for any missing/stolen packages once they’ve been delivered. 

For International shipping the customer is to cover additional customs or taxes cost if any is required once shipped to your destination. Some international deliveries can take longer than usual. Please be aware that Monae Tresses is not responsible for delays due to customs clearance in the destined country.

Return Policy 

Monae Tresses strives to maintain top notch tresses. Our products go through many test to ensure we have the best products possible. Due to the nature of our products we are unable to issue cash refunds. ALL SALES ARE FINAL. NO RETURNS CANCELLATIONS OR EXCHANGES WILL BE ACCEPTED.